Integración de Chatbots educativos basados en IA como recurso de apoyo en ambientes virtuales de enseñanza-aprendizaje

Julio Francisco Guallo Paca

Resumen


Este artículo analiza la integración de chatbots educativos basados en inteligencia artificial (IA) como recurso de apoyo en ambientes virtuales de enseñanza-aprendizaje. Mediante una revisión sistemática de literatura reciente, se examinan sus beneficios, limitaciones y potencial educativo. Los resultados evidencian que los chatbots pueden mejorar la personalización del aprendizaje, facilitar la retroalimentación inmediata, y fortalecer la autonomía estudiantil y las competencias docentes en entornos simulados. No obstante, se identifican desafíos como la necesidad de formación docente, la preservación del pensamiento crítico y las implicaciones éticas relacionadas con la privacidad y el sesgo algorítmico. Se concluye que su implementación debe estar acompañada de un diseño pedagógico robusto y políticas educativas que promuevan un uso ético y contextualizado. Este estudio contribuye a la comprensión del papel de la IA conversacional como herramienta estratégica en la educación virtual contemporánea.


Palabras clave


Chatbots educativos; inteligencia artificial; enseñanza virtual; ambientes de aprendizaje; personalización educativa.

Texto completo:

PDF HTML

Referencias


Abdinejad, M., Talaie, B., Qorbani, H. S., & Dalili, S. (2021). Student perceptions using augmented reality and 3d visualization technologies in chemistry education. Journal of Science Education and Technology, 30, 87-96. https://link.springer.com/article/10.1007/s10956-020-09880-2

AlGerafi, M. A., Zhou, Y., Oubibi, M., & Wijaya, T. T. (2023). Unlocking the potential: A comprehensive evaluation of augmented reality and virtual reality in education. Electronics, 12(18), 3953. https://www.mdpi.com/2079-9292/12/18/3953

Álvarez-Marín, A., & Velazquez-Iturbide, J. A. (2022). Augmented reality and engineering education: A systematic review. IEEE transactions on learning technologies, 14(6), 817-831. https://ieeexplore.ieee.org/abstract/document/9690001/

Alotaibi, N. S. (2024). The Impact of AI and LMS Integration on the Future of Higher Education: Opportunities, Challenges, and Strategies for Transformation. Sustainability, 16(23), 10357. https://www.mdpi.com/2071-1050/16/23/10357

Borgen, K. B., Ropp, T. D., & Weldon, W. T. (2021). Assessment of augmented reality technology’s impact on speed of learning and task performance in aeronautical engineering technology education. The International Journal of Aerospace Psychology, 31(3), 219-229. https://www.tandfonline.com/doi/abs/10.1080/24721840.2021.1881403

Campos-Pajuelo, E., Vargas-Hernandez, L., Sierra-Liñan, F., Zapata-Paulini, J., & Cabanillas-Carbonell, M. (2022). Learning the chemical elements through an augmented reality application for elementary school children. Advances in Mobile Learning Educational Research, 2(2), 493-501. https://www.syncsci.com/journal/AMLER/article/view/AMLER.2022.02.018

Chiang, F. K., Shang, X., & Qiao, L. (2022). Augmented reality in vocational training: A systematic review of research and applications. Computers in Human Behavior, 129, 107-125. https://www.sciencedirect.com/science/article/pii/S0747563221004489

Chiriboga, S. P. J., Burgos, A. L. T., Avila, M. M. R., Chida, J. L. C., Macias, K. J. A., Morante, Y. E. C., & Párraga, A. P. B. (2025). Artificial Intelligence and Personalized Learning in Foreign Languages: An Analysis of Chatbots and Virtual Assistants in Education. Revista Científica de Salud y Desarrollo Humano, 6(1), 882-905. http://revistavitalia.org/index.php/vitalia/article/view/515

Chiu, T. K., Moorhouse, B. L., Chai, C. S., & Ismailov, M. (2024). Teacher support and student motivation to learn with Artificial Intelligence (AI) based chatbot. Interactive Learning Environments, 32(7), 3240-3256. https://www.tandfonline.com/doi/abs/10.1080/10494820.2023.2172044

Criollo-C, S., Abad-Vásquez, D., Martic-Nieto, M., Velásquez-G, F. A., Pérez-Medina, J. L., & Luján-Mora, S. (2021). Towards a new learning experience through a mobile application with augmented reality in engineering education. Applied Sciences, 11(11), 4921. https://www.mdpi.com/2076-3417/11/11/4921

Del Cerro Velázquez, F., & Morales Méndez, G. (2021). Application in augmented reality for learning mathematical functions: A study for the development of spatial intelligence in secondary education students. Mathematics, 9(4), 369. https://www.mdpi.com/2227-7390/9/4/369

Dengel, A., Iqbal, M. Z., Grafe, S., & Mangina, E. (2022). A review on augmented reality authoring toolkits for education. Frontiers in Virtual Reality, 3, 798032. https://www.frontiersin.org/articles/10.3389/frvir.2022.798032/full

Esteban, V. C. (2021). Medios, recursos didácticos y tecnología educativa. Editorial UNED. https://books.google.es/books?hl=es&lr=&id=ImoeEAAAQBAJ&oi=fnd&pg=PA1986&dq=Integraci%C3%B3n+de+Chatbots+Educativos+Basados+en+IA+como+Recurso+de+Apoyo+en+Ambientes+Virtuales+de+Ense%C3%B1anza-Aprendizaje&ots=DQJY8d2C0B&sig=GJ6l1jyVWA0cwg8vtC0EZdyMuJA

Ghobadi, M., Shirowzhan, S., Ghiai, M. M., Mohammad Ebrahimzadeh, F., & Tahmasebinia, F. (2022). Augmented reality applications in education and examining key factors affecting the users’ behaviors. Education Sciences, 13(1), 10. https://www.mdpi.com/2227-7102/13/1/10

Graefen, B., & Fazal, N. (2024). From Chat bots to Virtual Tutors: An Overview of Chat GPT's Role in the Future of Education. Archives of pharmacy practice, 15(2-2024), 43-52. https://archivepp.com/article/chat-bots-to-virtual-tutors-an-overview-of-chat-gpt39s-role-in-the-future-of-education-aux7wqwwxp0ovgu

Gurevych, R., Silveistr, A., Мokliuk, M., Shaposhnikova, I., Gordiichuk, G., & Saiapina, S. (2021). Using augmented reality technology in higher education institutions. Postmodern Openings, 12(2), 109-132. https://lumenpublishing.com/journals/index.php/po/article/view/3644

Huang, H. M., Huang, T. C., & Cheng, C. Y. (2022). Reality matters? exploring a tangible user interface for augmented-reality-based fire education. Universal Access in the Information Society, 21(4), 927-939. https://link.springer.com/article/10.1007/s10209-021-00808-0

Jang, J., Ko, Y., Shin, W. S., & Han, I. (2021). Augmented reality and virtual reality for learning: An examination using an extended technology acceptance model. IEEE access, 9, 6798-6809. https://ieeexplore.ieee.org/abstract/document/9312165/

Koumpouros, Y. (2024). Revealing the true potential and prospects of augmented reality in education. Smart Learning Environments, 11(1), 2. https://link.springer.com/article/10.1186/s40561-023-00288-0

Kumar, A., Mantri, A., & Dutta, R. (2021). Development of an augmented reality‐based scaffold to improve the learning experience of engineering students in embedded system course. Computer Applications in Engineering Education, 29(1), 244-257. https://onlinelibrary.wiley.com/doi/abs/10.1002/cae.22245

Lampropoulos, G., Keramopoulos, E., Diamantaras, K., & Evangelidis, G. (2022). Augmented reality and virtual reality in education: Public perspectives, sentiments, attitudes, and discourses. Education Sciences, 12(11), 798. https://www.mdpi.com/2227-7102/12/11/798

Lee, D., & Yeo, S. (2022). Developing an AI-based chatbot for practicing responsive teaching in mathematics. Computers & Education, 191, 104646. https://www.sciencedirect.com/science/article/pii/S0360131522002172

Molefi, R. R., Ayanwale, M. A., Kurata, L., & Chere-Masopha, J. (2024). Do in-service teachers accept artificial intelligence-driven technology? The mediating role of school support and resources. Computers and Education Open, 6, 100191. https://www.sciencedirect.com/science/article/pii/S2666557324000314

Mujica-Sequera, R. M. (2024). Clasificación de las Herramientas de la Inteligencia Artificial en la Educación. Revista Tecnológica-Educativa Docentes 2.0, 17(1), 31-40. https://ve.scielo.org/scielo.php?pid=S2665-02662024000100031&script=sci_arttext

Mystakidis, S., Christopoulos, A., & Pellas, N. (2022). A systematic mapping review of augmented reality applications to support STEM learning in higher education. Education and Information Technologies, 27(2), 1883-1927. https://link.springer.com/article/10.1007/s10639-021-10682-1

Neffati, O. S., Setiawan, R., Jayanthi, P., Vanithamani, S., Sharma, D. K., Regin, R., ... & Sengan, S. (2021). An educational tool for enhanced mobile e-Learning for technical higher education using mobile devices for augmented reality. Microprocessors and Microsystems, 83, 104030. https://www.sciencedirect.com/science/article/pii/S0141933121002027

Nguyen, T. T., Thuan, H. T., & Nguyen, M. T. (2023). Artificial Intelligent (AI) in teaching and learning: A comprehensive review. ISTES BOOKS, 140-161. https://book.istes.org/index.php/ib/article/view/4

Pacha Chipantiza, N. E., Barba Palma, H. M., & Sevilla Morocho, L. E. (2024). Análisis sistemático de integración de inteligencia artificial en el aprendizaje de la robótica en la educación secundaria. Universidad, Ciencia y Tecnología, 28(123), 111-121. https://ve.scielo.org/scielo.php?script=sci_arttext&pid=S1316-48212024000200111

Papakostas, C., Troussas, C., Krouska, A., & Sgouropoulou, C. (2021). Exploration of augmented reality in spatial abilities training: a systematic literature review for the last decade. Informatics in Education, 20(1), 107-130. https://www.ceeol.com/search/article-detail?id=936705

Papakostas, C., Troussas, C., Krouska, A., & Sgouropoulou, C. (2023). Exploring users’ behavioral intention to adopt mobile augmented reality in education through an extended technology acceptance model. International Journal of Human–Computer Interaction, 39(6), 1294-1302. https://www.tandfonline.com/doi/abs/10.1080/10447318.2022.2062551

Pillai, R., Sivathanu, B., Metri, B., & Kaushik, N. (2024). Students' adoption of AI-based teacher-bots (T-bots) for learning in higher education. Information Technology & People, 37(1), 328-355.

Ravichandran, R. R., & Mahapatra, J. (2023). Virtual reality in vocational education and training: challenges and possibilities. Journal of Digital Learning and Education, 3(1), 25-31. https://journal.moripublishing.com/index.php/jdle/article/view/602

Reeves, L. E., Bolton, E., Bulpitt, M., Scott, A., Tomey, I., Gates, M., & Baldock, R. A. (2021). Use of augmented reality (AR) to aid bioscience education and enrich student experience. Research in Learning Technology, 29, 2572. https://eprints.glos.ac.uk/9775/2/9775-Baldock-(2021)-Use-of-augmented-reality-(AR)-to-aid-bioscience-education.pdf

Scavarelli, A., Arya, A., & Teather, R. J. (2021). Virtual reality and augmented reality in social learning spaces: a literature review. Virtual reality, 25(1), 257-277. https://link.springer.com/article/10.1007/s10055-020-00444-8

Sousa Ferreira, R., Campanari Xavier, R. A., & Rodrigues Ancioto, A. S. (2021). La realidad virtual como herramienta para la educación básica y profesional. Revista Científica General José María Córdova, 19(33), 223-241. http://www.scielo.org.co/scielo.php?pid=S1900-65862021000100223&script=sci_arttext

Supriyanto, S., Joshua, Q., Abdullah, A. G., Tettehfio, E. O., & Ramdani, S. D. (2023). Application of Augmented Reality (AR) in vocational education: A systematic literature review. Jurnal Pendidikan Vokasi, 13(2), 205-213. https://scholarhub.uny.ac.id/jpv/vol13/iss2/9/

Qazi, S., Kadri, M. B., Naveed, M., Khawaja, B. A., Khan, S. Z., Alam, M. M., & Su'ud, M. M. (2024). AI-Driven Learning Management Systems: Modern Developments, Challenges and Future Trends during the Age of ChatGPT. Computers, Materials & Continua, 80(2). https://www.researchgate.net/profile/Sohaib-Khan-11/publication/383002798_AI-Driven_Learning_Management_Systems_Modern_Developments_Challenges_and_Future_Trends_during_the_Age_of_ChatGPT/links/66c22d428d007355925fd7e3/AI-Driven-Learning-Management-Systems-Modern-Developments-Challenges-and-Future-Trends-during-the-Age-of-ChatGPT.pdf

Urban, H., Pelikan, G., & Schranz, C. (2022). Augmented reality in AEC education: A case study. Buildings, 12(4), 391. https://www.mdpi.com/2075-5309/12/4/391

Vera, F. (2023). Integración de la Inteligencia Artificial en la Educación superior: Desafíos y oportunidades. Transformar, 4(1), 17-34. https://www.revistatransformar.cl/index.php/transformar/article/view/84

Zainos, U. J., Merino, L. R., & Garcés-Báez, A. (2024). Fortaleciendo las Competencias Digitales Docentes: Un Imperativo ante la Integración de la Inteligencia Artificial en la Educación Superior. Ciencia Latina Revista Científica Multidisciplinar, 8(4), 5844-5860. https://www.ciencialatina.org/index.php/cienciala/article/view/12252




DOI: https://doi.org/10.23857/pc.v10i4.9339

Enlaces de Referencia

  • Por el momento, no existen enlaces de referencia
';

Bookmark and Share




Polo del Conocimiento              

Revista Científico-Académica Multidisciplinaria

ISSN: 2550-682X

Casa Editora del Polo                                                 

Manta - Ecuador       

Dirección: Ciudadela El Palmar, II Etapa,  Manta - Manabí - Ecuador.

Código Postal: 130801

Teléfonos: 056051775/0991871420

Email: polodelconocimientorevista@gmail.com / director@polodelconocimiento.com

URL: https://www.polodelconocimiento.com/